Boldly Take on the Future of Work With Vr Learning
The blistering pace of technology and its impact on businesses has put learning & development on the critical list for every organisation. Historically, leadership and soft skills training have been done in person, using tools like role playing that offer limited impact. VR offers organizations a way to teach critical soft skills, safely and without judgement, resulting in more confident leaders who master these skills faster and can effectively apply them to positively impact their organisations.
How Virtual Reality Does It
From Role Play To Real Play
Realistic simulations are built using virtual avatars, each designed to replicate a persona. Leaders can practice safely without judgement, learning how to respond to non-verbal cues & emotional responses to help develop emotional intelligence, effective communication techniques and empathy.
Build Confidence & Mastery
Multiple scenarios can be designed, each with their own challenges offering a way of building up confidence and skills starting with easier interactions and moving on to more complex simulations that test critical thinking, problem solving and ultimately achieve mastery. By the time they are finished leaders will be able to confidently apply these skills in real world scenarios.
Tailored To Your Business
Every organisation has its own cultures and unique challenges. VR experiences can be tailored to mirror the unique challenges and personas that will have the biggest impact in YOUR organisation. From specific personas to specific scenarios that can be used at any stage of your learning journey. Whether its onboarding or advanced leadership training.
Easy To Scale
No need to hire expensive consultants or trainers, or to take your most experienced leaders & managers away from their day to day work to train and mentor new leaders. All you need is access to a VR headset, which means learning can be scaled globally and even done from the comfort of your home.
Improve Employee Retention
The experiential nature of VR training instills confidence & work satisfaction in the trainee which improves their productivity, performance and connection to the business. Not only will you have more confident leaders in your organisation, they will stick around for longer.
Analyse Oneself
VR offers more nuanced and immediate feedback throughout the learning experience. This allows leaders to engage in self-reflection and self-awareness by actively owning behaviours, decision-making patterns, and leadership styles. This reflective practice helps leaders gain insights into their strengths, weaknesses, and areas for improvement, fostering continuous self-development.
Find Out How Other Companies Have Leveraged Vr Training to Improve Their Sales Revenue
Leading with Empathy: Hilton Hotels
Hilton, a leading hotel chain wanted their front of house staff to understand the hotel experience from the guest’s perspective. Knowing that conventional training methods were costly, difficult to scale and often failed to provide a ‘real-life’ experience they turned to virtual reality.
The VR simulation included training for the front desk, room set-up, and room service, with employees navigating through various guest scenarios. From ensuring a meeting room was set up correctly to figuring out what to do if a digital key wasn’t working and calming down irate guests, these simulations help the Hilton front-of-house team improve their empathy skills. They also learnt how to apply critical thinking in unexpected situations.
The results were incredible, with training time being cut from 4 hours to 20 minutes, and 87% of team members adjusted their behaviour when faced with these situations in the future. These behaviour shifts resulted in increased efficiencies, improved staff morale, less staff turnover and higher rates of productivity all positively impact the organisations bottom-line and global reputation.
Presenting Like a Pro: Soft Skills Training That Simulates the Real Thing
Being a multinational telecommunications organisation, Vodafone naturally expects its staff to excel in soft skills like clear & effective communication and presenting. They therefore put great importance on training their employees in these essential soft skills, however, were finding that the traditional training methods were lacking impact. Role-playing often left individuals feeling awkward and lectures on effective communicating and handling press conferences were uninspiring and unproductive.
Vodafone turned to technology for help.
Most key Vodafone presentations take place in a large room with a very distinct layout known as the Vodafone Pavilion.
Because of costs and scale, replicating this room for staff worldwide, in preparation for their presentations, would be impossible… but not when it comes to VR. The team at Vodafone replicated the Pavilion down to the last detail in virtual reality, giving those taking part in training the closest possible opportunity to practise in the real-world environment. Using their headsets, staff members could enter the simulation and be faced with the room, the podium and every other detail they would expect on the day of their presentation – including an audience.
The results were great! Overall, there was an 86% increase in confidence and the ability to communicate more effectively with colleagues and customers. This resulted in increased empathy, less staff churn and, because the team better understood their customers’ needs, a 90% customer retention rate.
